Shipping Policy – Stem n Leaf Pty Ltd

At Stem n Leaf Pty Ltd, we take pride in carefully packaging and delivering your order so it arrives safely and in a timely manner. Please read our shipping policy below for important details.

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📦 Processing Time

• All orders are processed within 1–3 business days (excluding weekends and public holidays).

• You will receive a confirmation email with tracking details once your order has been shipped.

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🚚 Shipping Rates & Delivery Estimates

• Standard Shipping (Australia-wide): Calculated at checkout.

• Express Shipping (Australia-wide): Calculated at checkout.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Please note: Delivery times may vary due to courier delays, seasonal demand, or circumstances beyond our control.

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🌏 International Shipping

At this time, we [do/do not] offer international shipping. If you are located outside Australia and would like to place an order, please contact us via our contact us form to discuss possible shipping arrangements.

📍 Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your parcel directly through the courier’s/carrier's website.

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🚫 Shipping Restrictions

• We are unable to ship to P.O. Boxes or parcel lockers for certain items (e.g., live plants).

• Certain products may be restricted from shipping to specific states or countries due to quarantine or customs regulations.

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❗ Delays & Issues

• Stem n Leaf Pty Ltd is not responsible for delays caused by courier services, customs clearance, or circumstances beyond our control.

• If your order is lost, delayed, or arrives damaged, please contact us immediately at [insert email] so we can assist.

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📩 Contact Us

If you have any questions about your order or shipping, please reach out to us at:
Email: stemnleaf1@outlook.com