Shipping policy
Shipping Policy – Stem n Leaf Pty Ltd
At Stem n Leaf Pty Ltd, we take pride in carefully packaging and delivering your order so it arrives safely and in a timely manner. Please read our shipping policy below for important details.
📦 Processing Time
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All orders are processed within 1–3 business days (excluding weekends and public holidays).
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You will receive a confirmation email with tracking details once your order has been shipped.
🚚 Shipping Rates & Delivery Estimates
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Standard Shipping (Australia-wide): Calculated at checkout.
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Express Shipping (Australia-wide): Calculated at checkout.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Express Shipping: 1–3 business days
Please note: Delivery times may vary due to courier delays, seasonal demand, or circumstances beyond our control.
🌏 International Shipping
At this time, we [do/do not] offer international shipping. If you are located outside Australia and would like to place an order, please contact us via our contact us form to discuss possible shipping arrangements.
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can track your parcel directly through the courier’s/carrier's website.
🚫 Shipping Restrictions
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We are unable to ship to P.O. Boxes or parcel lockers for certain items (e.g., live plants).
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Certain products may be restricted from shipping to specific states or countries due to quarantine or customs regulations.
❗ Delays & Issues
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Stem n Leaf Pty Ltd is not responsible for delays caused by courier services, customs clearance, or circumstances beyond our control.
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If your order is lost, delayed, or arrives damaged, please contact us immediately at [insert email] so we can assist.
📩 Contact Us
If you have any questions about your order or shipping, please reach out to us at:
Email: stemnleaf1@outlook.com